5 Tips for Marketing to Gen Z
Gen Z is entering adulthood, and their buying power will soon become the largest of any generation. But Gen Z’s habits, and especially their relationship to technology, diverge widely from Millenials, Gen X, and Boomers. What do you need to know to market to this group successfully?
Generation Z was born in the late 1990s to the early 2010s (exact years vary depending on who you ask), and is rapidly coming of age. By 2023, Gen Z will number 74 million people in the United States alone.
Ready to learn how to market to Gen Z and convert them into customers?
Follow Fundamental Best Practices First
First things first, there’s no magic formula. Not all members of Gen Z think and act the same, and pretending they do won’t help much. With inbound marketing, there’s no substitute for defining buyer personas based on your business’s target market.
When strategizing about marketing to Gen Z, create at least one buyer persona in this age group. Remember, your Gen Z persona does not represent an entire generation. They represent the interests, problems, and desires of one type of person who could become your customer.
Also, always consider your perspective and goals as a business. If your product or service appeals primarily to retirees, for example, you may not need a Gen Z buyer persona. On the other hand, if your brand aims to solve problems for people entering adulthood, you may need several.
Now that you’ve considered buyer personas, let’s talk strategy. We know Gen Z is diverse and has varied interests, but what collectively sets them apart from previous generations? Our top 5 tips will help get you started.
1. Strive to Entertain
Members of Gen Z are the first “digital natives,” people born and raised with technology at their fingertips. In part because of this, they tend not to distinguish as much between different types of content. Consider that years ago, video advertising used to come only during scheduled commercial breaks. Gen Z’s reality is much different.
They have been bombarded with content their entire lives, with marketing messages taking many different forms. It’s necessary to stand out to get their attention. One surefire way to do this? Entertain them.
Content that grabs the viewer’s attention within the first few seconds is best. Consider video tutorials for social media, behind-the-scenes content giving an honest look into your brand, and helpful resources framed with a sense of humor.
2. Use Short-Form Video
Gen Z consumes more videos than their older counterparts, particularly short-form. Given their high usage rates of YouTube and TikTok, they often expect short videos with features such as music, visual effects, and text overlays.
Include video marketing in your strategy from the start, and keep your videos to 15 seconds or less for best results. Instagram Reels and TikTok work well for your polished videos, while Instagram stories can help create a more personal connection with your audience.
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3. Highlight Your Brand’s Values and Beliefs
On average Gen Z cares more than older generations about what businesses stand for, and how they contribute to the greater good. Before marketing to Gen Z, consider your brand’s values and vision, and think about how to communicate them to your audience.
If you haven’t already, make the mission of your business publicly available. Better yet, incorporate your beliefs into your content strategy so viewers start to associate your brand with those values.
As a side benefit, the more you care about the content you create, the more authentic it becomes. Gen Z views brands skeptically, looking for proof of their values in what they do, not only what they say. So stick to your mission and spread the word about how you’re trying to make positive change.
4. Create Community
Brands often fall into the trap of marketing on auto-pilot. But especially with social media marketing, don’t forget communication goes both ways. Gen Z expects to interact more than previous generations.
Consider interactive options such as polls, quizzes, and Q&A sessions. Solicit feedback and monitor comment sections for opportunities to start conversations.
Other ways to jumpstart community include influencer marketing, which can help your audience see themselves in your brand, and user-generated content, which gives your audience a stake and a feeling of belonging.
In the near future, Gen Z might help accelerate a more fundamental change in social media. Research shows they are more comfortable with community-based platforms such as Discord and Twitch over more traditional social media.
5. Consider TikTok
When it comes to which social media platforms to focus on, the old rules no longer apply. Facebook, Twitter, and Instagram can still give you results, but don’t stop there.
One of the top social networks for Gen Z? TikTok. Fully 60% of TikTok’s users are in Gen Z. Known for less formal and more spontaneous content, TikTok can help your business connect with customers on a human level.
Joining a new social platform can also help refresh your brand image. Given TikTok’s emphasis on short-form video and humorous content, it’s a great place to experiment with tips 1-4 on this list.
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10 Graphic Design Best Practices for Beginners
Humans are visual creatures, and the look and feel of your marketing content is critical to its success. Here we outline our top 10 best practices for graphic design.
What Is Graphic Design?
Graphic design is the use of artistic elements such as images and text to communicate ideas visually. Successful graphic design connects with the viewer, clearly communicates ideas, and looks visually appealing.
In marketing, graphic design may be used for presentations and proposals, brand logos, email headers, social media posts, and much more.
Whether you are a one-person show and graphic design is a small part of your job, or you have a large team with multiple graphic designers, it’s valuable for everyone working in marketing to know the basics. Below we’ve collected our best practices for graphic design. Bookmark this page to refer to our top 10 tips when designing for yourself or for clients.
Top 10 Best Practices for Graphic Design
1. Know Your Audience
The number one concern at GoViral is our audience. Think about your buyer personas when creating graphics. What are their expectations for the look and feel of marketing content? What elements might make them feel positively toward your product? How can you communicate your message without confusing them or turning them off?
2. Let Color Theory Be Your Guide
Color is one of the first elements the human brain registers when looking at a piece of design. Colors create an emotional response in the viewer and can be strongly associated with memory. We know you can’t read your buyers’ minds, but brushing up on the basics of color theory can help guide you in your color choices.
3. Choose a Font That Fits Your Voice
Fonts communicate much more than just the words you type. Like all elements of graphic design, your font can create an emotional response in the viewer. Broadly speaking, serif fonts such as Times New Roman have “tails” on the ends of letters, making them more suitable for traditional or formal communication. Sans serif fonts such as Helvetica have no tails, giving them a cleaner look often described as modern or less formal.
Also consider the spacing, both between lines and between characters (kerning). Is your text easy to read? Are the spacing and size of your font consistent?
4. Make Layout Decisions Thoughtfully
When designing graphics, think carefully about where you decide to place visual elements such as images and text. Consider the overall balance of your design. Are the elements distributed in a visually appealing way? Do the alignment and size of the elements help the balance or seem to make it unbalanced?
Also think about order and organization. Is a viewer likely to read your text in the order you intend?
5. Use a Grid for Precision in Spacing and Alignment
Graphic design software such as Photoshop and InDesign usually includes an option to overlay a grid on your workspace. This can help you maintain consistent alignment and spacing throughout your design. No more guessing whether the borders of two elements line up, or whether the space between lines of text is consistent.
Grids can also help give you direction as you design. A blank page can give you too much choice: the option to place your elements virtually anywhere. A grid will give you a manageable number of defined options, all of which will promote balance and order in your design.
6. Use Visual Hierarchy to Guide the Viewer
Similar to how layout and grids can help increase understanding, the visual hierarchy of your design guides your viewer and communicates the relationships among your ideas. Visual hierarchy refers to the order of importance of your design elements. Broadly speaking, the most important element should be the largest in your design, and size should decrease with importance.
For example, if you’re designing for a company that recently rebranded, the new logo may be the most important element. This may be followed by the tagline and finally by the disclaimer or copyright (usually tiny font size).
7. Use Negative Space to Your Advantage
Negative space, also called white space, is necessary in graphic design. Without white space in text, we wouldn’t be able to distinguish individual letters and words from the background. Design is not a challenge to cover every pixel of your digital canvas.
White space lets your design breathe and gives your viewer a fighting chance to receive your message. It also supports visual hierarchy (see #6) and reads as more sophisticated and refined.
8. Use Contrast
In a similar way to white space, contrast can help you direct the viewer’s attention to the most important design elements. Contrasting colors enhance the visual beauty of your design and naturally attract attention.
Consider using contrast to communicate opposing ideas as well, such as empty and full, positive and negative, and simple and complex. As with all of our tips, don’t use contrast just for the sake of it. Make sure it’s serving your design and your messaging.
9. Personalize Your Design
Personalizing your marketing content can help you reach your audience more effectively. There are different levels of personalization, but the best place to start is to put yourself in your customer’s shoes. Consider at least tailoring your content to your buyer personas, or take it one step further and change your copy depending on where the viewer is in the buyer journey.
Personalization helps you connect to your viewers and speak to their specific needs. Learn as much as you can about your audience so you can make an informed decision about the level of personalization that’s right for them.
10. Take a Break
Working too hard for too long can leave you exhausted and ineffective. Remember you’re a human, not a machine. Stepping away from your computer for a few minutes or switching to another task temporarily can help you recharge and regroup. Sometimes the best ideas come when you stop trying to force them.
Taking a break can also give you the opportunity to share your work in progress with a trusted colleague. Get a second set of eyes to test whether your design is accomplishing what you want it to.
With more than ten years’ experience in inbound, brand-love marketing, the GoViral team is always ready to share what we’ve learned. Sign up for our newsletter below for monthly updates and marketing tips to help you win over customers and grow your business.
How to Use Social Media Scheduling Tools to Save Time and Work Smarter
You’ve created your buyer personas, decided on content pillars, and planned your calendar of social media posts. But how do you make use of social media scheduling to share your content with the world?
Sure, you can share each post in your social media calendar manually. For some posts this makes sense.
But often there’s a better way. We recommend saving time and working smarter by scheduling some–not all–of your posts ahead of time. Here’s what you need to know about social media scheduling tools, and how to strike a balance that works for you.
Pros and Cons of Social Media Scheduling
There is no one-size-fits-all approach to social media scheduling. If your budget for social media is large and you have a dedicated social team, it might make sense to post manually most of the time. This gives you the flexibility to make last minute changes and reserve space for reposting trending topics of the day.
If you’re a one-person team and social media is a small part of your job, schedule away!
Regardless of the size of your team, if you’re collaborating with an influencer who is scheduling their posts, you might want to balance these with more spontaneous content.
But these are just rough guidelines, not the whole story. Let’s take a look at some of the pros and cons of scheduling your posts.
Pros
1. Time Management: Social Media Managers are busy. Scheduling posts ahead of time can help you make the most of the work you’ve already put in, while freeing up time for other tasks. This is especially true for managers who wear multiple hats. If you need to carve out time for other work, scheduling can free up your mental space as well.
2. Posting at the Right Time: Maybe you’ve noticed your followers engage most with posts on Thursday afternoons, but you have regular meetings during that time and posting manually is a challenge. Or maybe you’re preparing a post for an audience in a different time zone, who are most active when you’re asleep. Whatever the reason, scheduling can give you better control over timing.
3. More Relevant Live Posting: If you pre-schedule posts of evergreen content, you can create more time to engage on social media in real time. Depending on your industry, this might look like sharing breaking news, live-streaming an event, or joining a trending discussion.
Cons
1. Robotic Voice: Remember that the power of social media lies in connecting people. Your customers want to feel like a real person is behind your social media, not a machine. Scheduling too many of your posts can create so much consistency that your posts feel lifeless. When you get stuck in a rut, you can lose the spontaneity and variability that give color to your content.
2. Outdated Information and Errors: The world is always changing, and sometimes changes that happen between scheduling and posting make a difference. We’ve all seen posts from brands that come out after a major news event and suddenly seem insensitive. And sometimes the start time for an event changes, or a speaker drops out.Similarly, your social content will contain errors from time to time. Maybe there’s a typo you didn’t catch or a problem with the way Facebook generates your link. Scheduling makes it more likely that errors will stay live longer before you can fix them.
3. Temptation to Overpost: With social media, more is not always better. Remember that you’re trying to connect with your buyer personas, not with as many people as possible. Take a look at your buyer personas and consider the scope of your business, as well as the time you can dedicate to social media. You don’t have to be present on every social media platform, and you don’t want to overwhelm your audience with too many posts.
How to Choose Which Scheduling Tool to Use
So you’ve decided to schedule some of your posts, but how do you choose which scheduling tool to use?
Let’s start with the in-app options. Some social platforms offer an option to schedule directly in the app. If you have a limited budget and a presence on only a small number of platforms, we recommend starting here. If your business is on Facebook and Instagram, for example, you can schedule posts for both in the Meta Business Suite. Schedule a few posts to see how it works for you, and monitor the results to make sure you’re meeting your goals.
If you have a larger budget and social media is a significant part of your marketing strategy, a third-party app will likely serve you better. Scheduling tools like HootSuite and Sprout Social offer a streamlined interface for managing content on social platforms. Importantly, they also offer analytics tools to help you make sure you’re meeting your KPIs and getting the ROI you want.
Many third-party scheduling tools offer a free version and an upgraded version for those who pay. If you pay, you can expect fewer limitations on things like the number of posts, and greater access to tools for analytics and reporting.
Finally, if you work at a larger company that uses a CRM such as HubSpot or Zoho, you may have the option for social media scheduling in the CRM. This is a great way to cut back on the number of apps you use and work more efficiently. Keep in mind, some CRM’s offer social tools only at the highest subscription level, so check your account to make sure scheduling is available for you.
Remember there are no hard and fast rules for scheduling social media posts. Consider your goals, the size of your team, and the tools available to you. Then test, evaluate, and adjust as needed.
Do you need help with your social media strategy? GoViral Digital has more than ten years’ experience in inbound marketing. Request a proposal to take your business to the next level.
Content Strategies for Different Stages of the Buyer Journey
What is a Buyer Journey?
We usually don’t make purchases on a whim, and instead, there is a whole process of research and consideration before anyone shells out those bucks. So in simple terms, a buyer journey is your buyer’s path to purchase.
Buyer Journey gives marketers an insight into the pains and problems experienced by their customers and the influencing factors that push them to make a decision. It allows you to better empathise with the buyer and position your products or services along the process.
With the aftermath of the pandemic, around 57% of the buyer journey happens without any human interaction even taking place. So how do you engage your buyers without actively interacting with them?
Content strategy is your answer. It is essential to prepare a content strategy for each stage as it will be easier for you to motivate the buyer to make a purchase when they hit the human interaction part of their journey.
Let’s dig in a little further to understand better the different stages of a Buyer Journey and the types of content for each stage.
There are five stages to a Buyer Journey:
Awareness Stage
Example: “I am thirsty.”
This stage is where the buyer realises that they have a problem. They don’t know how to meet or solve the problem yet. Their goal is to alleviate the pain, but this is only an information-gathering step.
They are looking to get a better idea and give a name to their problem. They are not ready to make any decision.
Your content strategy should focus on the pain and problems of your buyers and provide them with big-picture industry-focus resources that can help them define their problems. Your best choice is press releases, social media promotions, or advertorial content that leads them to the next stage.
Questions to ask yourself:
- What is the priority of the challenges for buyers?
- How do buyers talk about their goals or challenges?
- Are there any misconceptions buyers have about addressing their problems? If so, what are they?
- What are the consequences of buyers’ inaction?
Research Stage
Example: “Where can I find some drink?”
Once buyers have a little understanding of their problem, they get interested in finding a solution. They start discovering products, brands, and trends.
The goal of your content plan is to educate and help buyers evaluate buying criteria. Usually, buyers trust videos, webinars, events, or ebooks in the research stage.
Questions to ask yourself:
- How do buyers educate themselves on these goals and challenges?
- What are the symptoms that bring their attention to the problem?
- What will help them identify the problem and push them to your products or services designed to help them?
- What online or offline sources do they find reliable?
Consideration stage
Example: “The vending machine has water, soda and juice. What should I buy?”
Now that your buyers have clearly defined the problem and are committed to solving it, the next step is to guide them through different approaches or methods available to them. Your content strategy should help them make a decision.
While case studies or data sheets can prove helpful in this stage, offering demos or leading them to trusted reviews will motivate buyers to solve their challenges.
Questions to ask yourself:
- What are the different categories of solutions available to the buyers?
- In what way do buyers educate themselves on the various categories?
- Are there any pros and cons for each category? If so, how do buyers perceive them?
- What factors influence the buyers’ decision for the right solution for their needs?
Purchase Stage
Example: “I will buy a soda.”
When your buyers reach this stage, they are ready to make the final decision and has a solid reason for their choice. They have already decided on the solution and evaluated providers. As a marketer, you should focus on learning if they have any objections before making the purchase.
Your content should not only validate their decision but also make the purchase process easy. You need to cater to their every question and provide the best service to them. This stage could be where your buyer makes his first human contact with your business.
Your sales approach must highlight a unique selling proposition that provides value and set you apart from the rest. While they are talking to sales, your content strategy offers support to keep their attention. Engage them in live training, demos, user guides or kick-off events
Questions to ask yourself:
- What do buyers know about your products and services?
- What do they like about your products and services compared to your competitors?
- Do they have any concerns?
- Do buyers want to test the products or services before making a purchase?
- Do buyers need any additional information, such as user guides or manuals?
Post-Purchase
Example: “The soda is flat. I should have got water.”
Excellent customer service leads to brand loyalty. In this stage, your buyers expect an exceptional product or service performance and excellent customer service. Play your cards right, and you get a loyal customer base. Who knows, they could turn into an advocate for your brand. After all, word-of-mouth is one of the only forms of marketing that comes from your buyers.
To keep them coming back, offer loyalty programs, build customer communities (online and offline), send newsletters, or even check in through phone calls. The goal is to make them feel cared for.
Questions to ask yourself:
- How are buyers expecting to receive post-purchase support and guidance?
- What obstacles could buyers face in your products or services?
- What are buyers’ expectations of your products or services?
- What actions do buyers need to take to achieve the best result?
- How do buyers rate your product or service, its value, and their satisfaction?
So there you have it – The buyer Journey and all its stages.
Before you jump on creating your buyer journey, make sure you know your buyer personas. Be sure to read our article, “The Importance of Buyer Personas“.
Don’t forget that the primary goal of Buyer Journey is to build a more customer-centric strategy to meet the needs of your target audience.
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